Planet Fitness, known for its low-cost gym memberships and "Judgment Free Zone" atmosphere, can sometimes feel like a commitment that's harder to break than expected. Whether you've found a better gym, your fitness goals have changed, or you simply want to cancel for financial reasons, understanding the process is key. This guide will walk you through the steps involved in getting rid of your Planet Fitness membership, addressing common questions and potential hurdles along the way.
How Do I Cancel My Planet Fitness Membership?
The method for canceling your Planet Fitness membership varies slightly depending on your location and the specific terms of your agreement. However, the most common approach involves these steps:
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Review your contract: Carefully read your membership agreement to understand the cancellation policy. Look for specifics on the required notice period, any cancellation fees, and the acceptable methods of cancellation (in-person, mail, email, etc.).
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Contact your Planet Fitness location: The most reliable method is typically to contact the specific Planet Fitness club where you hold your membership. Go in person if possible; this allows you to directly address any questions and confirms the cancellation immediately. If in-person cancellation isn't feasible, call the club directly.
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Send a written cancellation notice (Recommended): Even if you cancel in person or over the phone, sending a formal written cancellation notice via certified mail with return receipt requested is highly recommended. This creates a documented record of your cancellation request and protects you from future charges. Your letter should clearly state your name, membership number, the club location, and your intent to cancel, including the date you wish the cancellation to take effect.
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Follow up: After sending your cancellation notice, follow up with a phone call to confirm receipt and ensure the cancellation process has begun. Keep copies of all correspondence for your records.
What if Planet Fitness Makes it Difficult to Cancel?
Some Planet Fitness members report difficulties canceling their memberships. If you encounter resistance or unexpected fees, remember these points:
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Know your rights: You are entitled to cancel your membership according to the terms of your contract. If Planet Fitness is violating those terms, you have legal recourse.
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Document everything: Maintain meticulous records of all communication, including dates, times, and the names of individuals you spoke with. This is crucial if you need to escalate the issue.
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Consider contacting your state's attorney general's office or consumer protection agency: If you've exhausted all other avenues and Planet Fitness refuses to comply with its own cancellation policy, filing a complaint with your state's relevant agency may help resolve the situation.
What are the Cancellation Fees?
Cancellation fees vary depending on your specific location and the type of membership you purchased. Some locations may not charge a fee if you cancel within a specific timeframe (often 30 days), while others might charge a fee based on the remaining term of your contract. Review your contract carefully to understand any applicable fees. Be aware of any early termination clauses.
Can I Freeze My Planet Fitness Membership Instead of Cancelling?
Many Planet Fitness locations offer membership freeze options. Freezing your membership temporarily suspends your payments and access to the gym while preserving your membership. This can be a good alternative to cancellation if you only need a short break from the gym. Check with your club for specific details on their freeze policy, including the duration and any associated fees.
How Long Does it Take to Cancel My Planet Fitness Membership?
The processing time for your cancellation can vary. Allow ample time for the club to process your request and confirm the cancellation. If you don't receive confirmation within a reasonable timeframe (e.g., a week or two), follow up with the club again.
This guide aims to provide a comprehensive overview of canceling a Planet Fitness membership. Remember to always review your contract, document all communications, and be persistent in your efforts to ensure a successful cancellation. If you continue to face significant challenges, seeking legal advice or filing a consumer complaint may be necessary.
